Privacy & Security
Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is used to fulfill your specific request, unless you give us permission to use it in another manner. We may use your email address to contact you regarding your order or to send you information on products or events at Ace Aviation, Inc. Any promotional material we send will contain a link that will unsubscribe you from future mailings. Ace Aviation, Inc. does not sell or share your personal information with outside parties except when compelled by law.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is treated as private and confidential. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Upon entering the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology is used to provide a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.
Although we update pricing for the online catalog daily, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. There may be a variety of reasons for this.
Before returning any product, contact Ace Aviation, Inc. as a RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling 425-204-0845.
It is the customer’s responsibility to verify application eligibility prior to starting the install. Ace Aviation, Inc. is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify eligibility prior to install.
Merchandise that cannot be returned:
Any part that holds a PMA, TSO or STC that has been used, tested or installed.
Any part that has a shelf life – Batteries, Oil, Paint, Life Vest/Raft, Hazardous Material etc.
Books, Videos, Software, Tools, Cut Material etc.
Parts specified as ‘Final Sale’.
Special order parts.
Eligible merchandise as outlined below may be returned for credit or refund within 30 days from date of shipment only if all of the following conditions are met. Otherwise a 15% restocking fee may apply. Return shipping costs are the responsibility of the customer unless it was a result of our error. If shipping was prepaid on the original order, prepaid freight will be deducted:
Parts must be returned in new, resalable and uninstalled condition.
Packed in original manufacturer’s box with no marking or labels on box.
Complete with instructions and all components provided by the manufacturer.
If part shipped with an 8130, documentation must be included.
Credits for returned merchandise outside of 30 days are based upon an evaluation if the RMA is approved and is subject to:
A minimum 15% restocking fee.
Any manufacturer’s additional test or recertification fees.
House account credit only.
Merchandise outside of 30 days that are experiencing technical issues or assumed defective:
Apply to manufacturer’s warranty policy.
Must be sent to manufacturer for evaluation for repair or replacement as per the manufacturer’s warranty policy.
If you need information about the manufacturer’s warranty policy or contact information, please contact our customer service team.
Damaged or shorted merchandise:
Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel.
Open and examine all packages promptly. Notify Ace Aviation, Inc. of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage.
If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to Ace Aviation, Inc. at which time a replacement shipment can be made.
Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to:
Ace Aviation, Inc,
289 E. Perimeter RD.
Renton, WA 98057
Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.
Core Return Policy
Every manufacturer has different policies regarding what is acceptable for core returns. Unless prior authorization is obtained from an Ace Aviation, Inc. Service representative, all cores must be “Like” part numbers and must be in repairable condition. We are no longer able to accept unrepairable cores.
All core returns must be returned with the core label provided at the time of purchase, or must clearly reference our Core RMA number on paperwork inside the box. The customer will be responsible for all fees assessed by the manufacturer for substandard or unlike cores. All cores must be returned within 60 days of the original purchase date. If you did not receive a Core label referencing the RMA number for the core return, please contact our Customer Service department for assistance.
Any unit being returned for core credit shall be in the same condition as removed from the engine and/or aircraft. Cores must be complete and cannot be disassembled. Units that are rusty, corroded, or cannot be overhauled for any reason, will be classified as scrap, having no value. A percentage of the core value will be deducted for all missing or damaged parts. At no time will the damaged or missing parts charge on any unit exceed the core value of that unit.